Contact us

Contact Us

billing@engageroo.com
support@engageroo.com

Phone

Engageroo Support Hotline
+1 844-524-8808

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FAQs

Frequently Asked Questions

What are your support hours and response times?

We work on EST (Eastern Standard Time) and reply to emails within 24 hours on business days. Messages sent on weekends or holidays get answered the next business day.

How can I reach you right now?

Use the chat widget on this site for quick questions or email support@engageroo.com. The chatbot can route common requests and hand you off to a person when needed.

What should I include in my message?

Tell us your industry, website, and the one process you want to fix first (booking, follow-up, reviews, or something else). Add any links or files that help us understand the issue.

Can I book a call instead of emailing?

Yes. Click Book a 30-minute Process Audit to pick a time. We’ll review your goals and map the first steps to go live.

Do you offer priority support?

Yes. Enterprise includes a dedicated Customer Success Manager for the first six months (renewable every six). All plans get standard support via email and chat.

Do you support customers outside the U.S.?

Yes. We work globally. If our EST hours don’t match your schedule, use the calendar to book a time that works for you.

Where can I see system status or outages?

Check the status link in the chat widget for live updates. If there’s an incident, we post progress and estimated resolution times there.

What if my question is about billing or plan changes?

Message billing@engageroo.com or use the chat widget and choose Billing. We can help with invoices, usage questions, upgrades, downgrades, or adding business accounts.